Brookstone Church IT Support Request

1

Your Name

Choose the staff member connected to this Basecamp request.

Your name

2

Your Request

Tell us what you need and when you'd like IT to take a look.

How urgent is this request? Choose based on deadlines and what would happen if it waits—not simply how soon you'd prefer a response.

Critical An essential function is stopped or a same-day deadline is at risk. IT attention: same business day. High There is a near-term deadline or another time-sensitive need. IT attention: within 1–2 business days. Medium Important, but it can reasonably wait a few days. IT attention: within 3 business days. Low Flexible timing with no near-term deadline. IT attention: within 5 business days.

IT category

Stationary Device Desktop, printer, TV, or other wired device Mobile Device Laptop, iPad, tablet, or phone Online Account Email, software login, or app access Network / Internet Wi-Fi, wired network, or internet issues General IT Anything that doesn't fit the other categories

What do you need help with?

2A

Stationary Device

Tell us which device needs attention and where it is.

Which device? Where is the device located?

2B

Mobile Device

Tell IT which portable device needs work and how it will be made available.

Which device?

How will IT access the device?

I'll bring the device to the IT office The device will be available for IT at the location and time listed below

2C

Online Account

Tell us which account or app you need help with.

Which account or app?

2D

Network / Internet

What the connection is doing and who it affects.

What is the connection doing?

Completely down No connection at all Intermittent Drops and comes back Slow Connected but crawling

Where is this happening? How long has this been happening?

Does it affect everyone or just you?

Everyone Just me Not sure

2E

General IT

A little context so IT can route the request.

Does this affect anyone else?

Yes No Not sure

Where is this located?

3

Anything Else

Optional extra details for IT.

Additional notes

4

Staff Access Code

Internal code required for submission.

Access code