Brookstone Church IT Support Request

1

Your Name

Choose the staff member connected to this Basecamp request.

Your name

2

The Issue

How urgent it is, what kind of issue it is, and what's happening.

Urgency

Critical System down, work completely blocked — expect IT attention same business day High Major issue, significantly impacting work — expect IT attention within 1–2 business days Medium Inconvenient but work can continue — expect IT attention within 3 business days Low Minor issue, no immediate impact — expect IT attention within 5 business days

IT category

Stationary Device Desktop, printer, TV, or other wired device Mobile Device Laptop, iPad, tablet, or phone Online Account Email, software login, or app access Network / Internet Wi-Fi, wired network, or internet issues General IT Anything that doesn't fit the other categories

Describe the issue

2A

Stationary Device

Which device is having the issue and where it lives.

Which device? Where is the device located?

2B

Mobile Device

Tell IT which portable device needs work and how it will be made available.

Which device?

How will IT access the device?

I'll bring the device to the IT office The device will be available for IT at the location and time listed below

2C

Online Account

Which account or app is giving you trouble.

Which account or app?

2D

Network / Internet

What the connection is doing and who it affects.

What is the connection doing?

Completely down No connection at all Intermittent Drops and comes back Slow Connected but crawling

Where is this happening? How long has this been happening?

Does it affect everyone or just you?

Everyone Just me Not sure

2E

General IT

A little context so IT can route the request.

Are others affected by this issue?

Yes No Not sure

Where is the device or issue located?

3

Anything Else

Optional extra details for IT.

Additional notes

4

Staff Access Code

Internal code required for submission.

Access code